Shipping and returns

• Ready-to-ship products usually leave sooner than bespoke units; every product page includes its current preparation estimate.
• Tracking details are emailed when available. Delivery estimates begin after dispatch and may be affected by the carrier, customs, or local disruption.
• International customers are responsible for import duties, taxes, or handling fees charged by their destination country.

• Contact us before returning anything. Eligible ready-to-ship units must be unworn, unaltered, with uncut lace and all original packaging.
• Hair-care and hygiene products must be unopened and unused. Digital products are not returnable after access or download has been supplied.
• Bespoke or personalised products are not eligible for change-of-mind returns once production begins, except where your legal rights apply.

Inspect your delivery promptly. If an item is damaged, incorrect, or missing, email support@demuzcutz.online with your order number and clear photographs so the team can investigate. Do not alter or wear the item before contacting us.

Approved return instructions will be provided by email. Unless the item is faulty or incorrect, return postage and safe transit remain the customer's responsibility. Refunds are issued to the original payment method after inspection.